When a client/patient disputes a charge, Reimbursify will notify the practitioner and include the date and the amount of the disputed charge. Reimbursify will verify with the practitioner that a service was rendered and paid for on the date in question and we will send a copy of the superbill (with redacted diagnosis and treatment codes) to the issuing bank of the cardholder on behalf of the practitioner.

In most cases this will resolve the issue. If it doesn’t, a retrieval fee or a chargeback fee will be assessed (see below), and the disputed amount will be debited from the practitioner’s bank account. If any further action is required of the practitioner, we will contact them.

The fees are as follows:

  • $15 per retrieval request
  • $25 per chargeback

Depending on the issuing back of the cardholder, not all chargebacks start off as a retrieval request but sometimes they do.