When verifying your Eligibility and Benefits via our VeriFAST website, the most common reason for receiving an error message is that you incorrectly entered some information about the insured member. Please check the details from your insurance card and make sure that the name is spelled correctly, the date of birth is correct and the insurance ID contains all of the characters from your card. For Blue Cross Blue Shield plans, be sure to include the three letters at the beginning of the ID number.
It is also possible that your insurance company's web services are temporarily unreachable.
If you are sure that you are entering all of the information correctly and are still getting this error, please try again later, or send an email to hello@reimbursify.com and one of our Customer Care Specialists will be able to assist you.